Uitzonderlijke werking van ons callcenter: klik hier


Coronavirus: UPDATE

Om u nog beter te kunnen informeren zullen wij, van zodra we de juiste procedures van de luchtvaartmaatschappijen i.v.m wijzigings- en annulatievoorwaarden (+ eventuele updates) ontvangen, deze hier voor jullie verzamelen.
Algemene regel: Enkel wanneer de vlucht geannuleerd wordt in de GDS, kan een full refund aangevraagd worden.
BELANGRIJK: Het is uiterst belangrijk dat klanten die zich momenteel in het buitenland bevinden zich registreren bij Buitenlandse zaken: klik hier
 

Brussels Airlines: Flight suspension from 21 March until 15 May 2020 included. you can find all information here.

Etihad Airways: Flight suspension from 25 March 2020, for an initial 14 days. click here

Voorwaarden van de maatschappijen:
 
 
- Aer Lingus (EI) All travel from today March 14 up until the 31st May 2020 will permit waiving of change fees. Changes to bookings should be made no later than the 25th of March 2020. Fare difference will apply.
Refund fees will not be waived. New itineraries should be completed within one year of the original travel
   
- Air Europa (UX) Airline info:  click here 
   
- Alitalia (AZ) For people travelling up to 31 May: 
changes: permitted for another trip taking place by 31 December
refund: only possible if flight was cancelled!
Airline info: click here
   
- American Airlines (AA) Changes : Waivers and reaccommodating customers: This includes offering customers who booked tickets prior to March 1 and are traveling through April 30 the flexibility to rebook without change fees. Customers who book March 1 through March 31 for travel through Jan. 30, 2021, can change their reservation at a later date without change fees, too.
Refund :  As it pertains to the restrictions announced Wednesday, foreign nationals who have visited the Schengen Area, Iran or mainland China and are not permitted to travel to the U.S. can cancel their reservation and receive a full refund.
Airline info: click here 
   
- Delta Airlines (DL) Airline info: click here 
   
- Emirates (EK) Waiving cancellation-/change fees applies to anyone who is impacted by a published travel restriction
Airline info: click here
   
- Etihad Airways (EY) Airline info: click here
   
- Iberia / Britisch Airways (IB / BA) Airline info: click here IB/BA
   
- Iceland Air (FI) Airline info: click here 
   
- KLM / Air France (KL/AF) Airline info: click here KL/AF
   
- Lufthansa Group (LH / SN /  OS / LX) Changes and cancellations possible without any cost!
Note: some taxes are not refundable.
Valid for bookings departing between March 13 and April 30, 2020.
Valid for tickets issued before March 12!
Airline info:  click here 
   
- Qatar Airways (QR) Changes: Any difference in fare, taxes, fees, charges, surcharges and
rebooking charges will be waived provided that the ticket is
re-issued within the same cabin as per the Passenger
Guidelines.
Airline info: click here
   
- Royal Air Maroc (AT) Airline info: click here
   
- Singapore Airlines (SQ) Airline info: click here
   
- Tap Portugal (TP) Airline info: click here
   
- Thai Airways International (TG) Airline info: click here
   
- Turkish Airlines (TK) Airline info: click here
   
- United Airlines (UA) Airline info:  click here 
   










 












































Reisadvies

Raadpleeg de website van de FOD Buitenlandse Zaken voor het meest recente reisadvies. Op hun pagina kan je voor elk land het bijpassende reisadvies terugvinden.
 

Heb je nog vragen of ben je toch nog ongerust?

Raadpleeg de FAQ van de website van FOD Volksgezondheid voor meer informatie.