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Coronavirus: UPDATE

In order to provide you with even better information, as soon as we receive the correct procedures concerning changes, cancellation conditions and safety measures (+ any updates), we will collect them here for you.
General rule: A full refund can only be requested if the flight is canceled in the GDS. (depending on airline conditions)
IMPORTANT: It is extremely important that customers who are currently abroad register with Foreign Affairs: click here

Brussels Airlines: Flight suspension , changes, cancellation conditions:
you can find all information here.
Brussels Airlines: For all restart info & safety measures:
 click here.

Voorwaarden van de maatschappijen:
- Aer Lingus (EI) For all restart info & safety measures: click here
Airline info: click here
- Air Europa (UX) For all restart info & safety measures: click here
Airline info:  click here 
- Alitalia (AZ) For people travelling up to 31 May: 
changes: permitted for another trip taking place by 31 December
refund: only possible if flight was cancelled!
Airline info: click here
- American Airlines (AA) Changes : Waivers and reaccommodating customers: This includes offering customers who booked tickets prior to March 1 and are traveling through April 30 the flexibility to rebook without change fees. Customers who book March 1 through March 31 for travel through Jan. 30, 2021, can change their reservation at a later date without change fees, too.
Refund :  As it pertains to the restrictions announced Wednesday, foreign nationals who have visited the Schengen Area, Iran or mainland China and are not permitted to travel to the U.S. can cancel their reservation and receive a full refund.
Airline info: click here 
- Delta Airlines (DL) Airline info: click here 
- Emirates (EK) Restart info / safety measures: click here
Waiving cancellation-/change fees applies to anyone who is impacted by a published travel restriction
Airline info: click here
- Etihad Airways (EY) Restart info / safety measures: click here
Airline info: click here
- Iberia / Britisch Airways (IB / BA) Airline info: click here IB/BA
- Iceland Air (FI) Airline info: click here 
- KLM / Air France (KL/AF) Airline info: click here KL/AF
- Lufthansa Group (LH / SN /  OS / LX) Changes and cancellations possible without any cost!
Note: some taxes are not refundable.
Valid for bookings departing between March 13 and April 30, 2020.
Valid for tickets issued before March 12!
Airline info:  click here 
- Qatar Airways (QR) Changes: Any difference in fare, taxes, fees, charges, surcharges and
rebooking charges will be waived provided that the ticket is
re-issued within the same cabin as per the Passenger
Airline info: click here
- Royal Air Maroc (AT) Airline info: click here
- Singapore Airlines (SQ) Airline info: click here
- Tap Portugal (TP) Airline info: click here
- Thai Airways International (TG) Airline info: click here
- Turkish Airlines (TK) Airline info: click here
- United Airlines (UA) Airline info:  click here 



Raadpleeg de website van de FOD Buitenlandse Zaken voor het meest recente reisadvies. Op hun pagina kan je voor elk land het bijpassende reisadvies terugvinden.

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